Terms and Conditions of Participation & Right of Withdrawal

Terms and Conditions of Participation & Right of Withdrawal – essence Club

Version: April 2026

Terms and Conditions of Participation

The essence Club is operated by cosnova GmbH, Am Limespark 2, 65843 Sulzbach / TS, Germany (“cosnova”, “we” or “us”). Further information about us can be found in the Legal Notice.

The following Terms and Conditions of Participation apply to the essence Club. Special provisions may also arise from other programme materials, in particular from content on the essence Club website (https://club.essence.eu) (the “Website”) and other essence Club communication media (e.g. newsletters, rewards catalogue, account statement). If you have any questions, you may contact the essence Club support team at any time at essenceclub@essence.eu.

1. Scope and Participation

1.1 The essence Club applies to all cosnova products sold under the essence brand (“participating products”).

1.2 Only natural persons of full legal age who are resident in Germany or the Netherlands are eligible to participate.

1.3 There is no legal entitlement to participate. Membership in the essence Club may not be transferred or inherited.

2. Commencement of Participation; Right of Withdrawal

2.1 Participation in the essence Club begins when you open a personal essence Club account (“account”) on our Website. Each participant may open only one account. The contract between you and cosnova is concluded when the account is opened. No separate notification to you is required for the contract to be concluded.

2.2 You need an email address to open the account. You can open an account by registering on the Website and creating an account.

2.3 cosnova processes and uses personal data in accordance with the Privacy Notice for the essence Club.

2.4 The text of these Terms and Conditions of Participation is available on the Website. The contract may be concluded in German or English.

2.5 If you are a consumer, you may withdraw from the contract concluded between you and us within 14 days without giving any reason. Further information is available here on our Website.

3. Collecting Points

3.1 You can earn points by scanning receipts for the purchase of participating products on our Website. We may also offer other ways of collecting points, such as creating Beauty Content on Instagram and TikTok or recommending the essence Club to others.

3.2 cosnova specifies the number of points that can be earned in a list available on the Website. We reserve the right to make changes with future effect and will announce any reduction in the number of points awarded on the Website with reasonable advance notice before it takes effect. Errors or inaccuracies in the stated number of points do not give rise to any legal entitlement to receive those points. We may correct such errors at any time without prior notice.

3.3 We reserve the right, in order to promote individual products (“promotional products”), to award additional points (“promotional points”) for those products during a specified short period (“promotional period”). We will announce the promotional products, promotional points, promotional period and conditions for their award on the Website or notify you individually. Once the promotional period has ended, promotional points can no longer be acquired, even if you purchased the products during the promotional period. Promotional points earned are treated in the same way as ordinary points.

3.4 You can view your points balance and an overview of account transactions (“account statement”) at any time in your account on the Website or request it from us.

3.5 The points balance in your essence Club account and your claims arising from that balance may not be transferred or inherited. You are prohibited from transferring or attempting to transfer points to third parties in any manner.

4. Collecting Points through Posts on Instagram and TikTok

4.1 In certain circumstances, you may also collect points by creating Beauty Content on Instagram and TikTok and by recommending the essence Club to others. This applies only to Beauty Content that is not sponsored by cosnova or third parties, i.e. Beauty Content for which you receive no consideration.

4.2 You can collect points by submitting Beauty Content that shows essence brand products or has a thematic connection to the essence brand and that you have posted on Instagram or TikTok. You can submit Beauty Content using the relevant form in your account. You must have tagged the essence account (on Instagram: @essence_cosmetics and on TikTok: @essence.cosmetics).

4.3 You must comply with all requirements of the relevant platform, such as its terms of use and privacy notice. You may be required to label Beauty Content as advertising where required by law or by the terms of use of the relevant platform.

4.4 Beauty Content containing health-related claims and Beauty Content that is offensive, defamatory, malicious or infringes personality rights is not permitted. You must also not disseminate information or content harmful to minors. In addition, racist, violent, violence-glorifying, politically extremist, sexist, discriminatory or otherwise objectionable Beauty Content, as well as Beauty Content that insults, defames, threatens or verbally disparages other persons, ethnic groups or religious beliefs, is not permitted. The Beauty Content must not contain commercial or political advertising. Political content that is incompatible with the values of the Basic Law for the Federal Republic of Germany is also prohibited.

4.5 By submitting the Beauty Content, you declare that your Beauty Content is free from third-party rights, meaning that the content either originates from you or that you have obtained the respective consent of the authors and any other persons shown in the Beauty Content, and that you can provide us with proof of such consent at any time. You also warrant that the Beauty Content does not infringe any other third-party rights, in particular copyright, personality rights, trade mark rights or music rights.

4.6 By submitting the Beauty Content, you grant us the right, without limitation in time or territory, to use the image and/or film material and any other content and information submitted by you, with or without attribution of your name, for the purposes of operating and improving the essence Club and marketing essence products and the essence brand on our websites, as well as for internal advertising and PR purposes and internal documentation purposes, including in particular the rights to edit, reproduce, distribute, communicate to the public, exhibit, show and broadcast such material. This grant of rights includes the right to transfer and/or license these rights of use, in whole or in part, exclusively or non-exclusively, to third parties, in particular other companies in the cosnova Group.

4.7 You shall indemnify us against all third-party claims that have arisen or may arise against us as a result of Beauty Content submitted by you, insofar as you are at fault and the claims have been finally established by a court. You also agree to assist us at any time, to a reasonable extent, in defending against such claims. Any further claims for damages on our part remain unaffected.

5. Redeeming and Expiry of Points

5.1 You can redeem points earned for rewards from the rewards catalogue (goods or services). For each reward, we state on the Website the number of points required. We reserve the right to make changes with future effect. We will announce any reduction in value with reasonable advance notice before it takes effect. We may correct errors at any time without prior notice.

5.2 You may request a reward only if your account contains at least the required number of points. Once you request the reward, we will automatically deduct the corresponding number of points from your account. The points credited to the account earliest will always be used first.

5.3 Rewards may be requested only while available. The presentation of a reward in the rewards catalogue therefore does not constitute a binding offer, but merely an invitation to you to submit an offer. Before you submit your legally binding offer, we will show you the contents of the order in a confirmation window or summary so that input errors can be identified and corrected. A binding contract is formed only when we issue a declaration accepting your order. We will endeavour to maintain adequate stocks and replenish rewards in good time. If, exceptionally, we are unable to supply a requested reward, the corresponding points will remain in your account. If we have already deducted the points from your account, we will credit them back to the account. We will notify you that the requested reward is unavailable.

5.4 We deliver physical rewards only to delivery addresses in Germany or the Netherlands.

5.5 You have the right to withdraw from the contract for the acquisition of a reward, without giving any reason, within fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the reward. Details concerning the exercise and legal consequences of the right of withdrawal, which are incorporated herein by reference and thus form part of these Terms and Conditions of Participation, are described on the Website. The right of withdrawal does not apply, inter alia, to rewards which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

5.6 You are responsible for ensuring the proper tax treatment of rewards (benefits in kind). You and we hereby agree that we will provide you exclusively with electronic billing statements and account statements in your account.

5.7 Unredeemed points expire as follows: At the end of each calendar year, the points collected in the preceding calendar year expire. This means, for example, that points collected in 2025 expire on 31 December 2026.

6. Termination; Exclusion from the essence Club

6.1 Either party may terminate the legal relationship governed by these Terms and Conditions of Participation at any time by notice in text form. We must observe a reasonable notice period. In particular, we reserve the right to terminate the legal relationship governed by these Terms and Conditions of Participation if no points have been recorded in your account for more than three years. The mutual right to extraordinary termination for good cause remains unaffected.

6.2 In the event of ordinary or extraordinary termination by you or us, and subject to the provisions below, you may redeem your points for up to three months after the termination takes effect. Thereafter, they expire without compensation.

6.3 We reserve the right to exclude individual participants from participation in the essence Club by notice in text form in the event of material breaches of the Terms and Conditions of Participation. This right exists independently of the right to extraordinary termination and may be exercised in addition to it. A material breach of the Terms and Conditions of Participation occurs in particular where a participant:

submits content that breaches these Terms and Conditions of Participation, in particular as explained above in section 4;
registers for the essence Club despite not being eligible to participate;
provides materially false information when registering for the essence Club or updating data;
scans purchase receipts for products that they did not purchase themselves;
scans purchase receipts for products that another participant has already entered; or
enables third parties to use points credited to them for the third parties’ own benefit.

6.4 We reserve the right to revoke points awarded to you, including with retroactive effect, and to reduce your account balance accordingly insofar as you acquired points in breach of the Terms and Conditions of Participation. In this case, you will have no claims for compensation.

6.6 If we have excluded a participant, that participant will be deemed ineligible to participate if they register for the essence Club again.

6.7 Any further claims we may have against you arising from breaches of the Terms and Conditions of Participation remain unaffected.

7. Temporary Suspension of a Customer Account

If there are grounds to suspect that you or a third party is using a participant’s account for fraudulent conduct in breach of the Terms and Conditions of Participation, we reserve the right to suspend the account concerned temporarily until the suspicion has been clarified. For the duration of the suspension, you cannot access the account. In particular, you cannot scan purchase receipts or redeem rewards. We will inform you of the suspension.

8. Liability

8.1 We shall not be liable in connection with the essence Club for any fault on the part of our corporate bodies, employees, cooperating (partner) companies, agents, persons engaged by us or persons used to perform our obligations. This exclusion does not apply in the case of:

gross negligence or wilful misconduct;
injury to life, body or health;
mandatory statutory liability provisions to the contrary; and
breach of contractual obligations whose performance is essential to the proper performance of the contract and on compliance with which the participant regularly relies and is entitled to rely.

8.2 Any liability on our part in connection with the essence Club for slightly negligent conduct by our corporate bodies, employees, cooperating (partner) companies, agents, persons engaged by us or persons used to perform our obligations is in all cases limited to the amount of the foreseeable loss that typically occurs. This does not apply where mandatory statutory provisions provide otherwise.

9. Final Provisions

9.1 If a claim or dispute arises out of or in connection with the essence Club in your capacity as a consumer, you and we agree that you may have any claim or dispute you have against us, and we may have any claim or dispute we have against you, determined by any court in the country of your principal residence that has jurisdiction over the claim or dispute, and that the laws of that country will apply without regard to conflict-of-laws rules.

9.2 If a claim or dispute arises between us in connection with the essence Club in any other capacity, including, without limitation, membership in or use of the essence Club for a business or commercial purpose, or is brought on your behalf by a legal entity, you agree that any such claim or dispute shall be determined exclusively by a court of competent jurisdiction in Frankfurt am Main, Germany, and that German law shall apply without regard to conflict-of-laws rules.

9.3 If any provision of these Terms and Conditions of Participation is invalid, this will not affect the validity of the remaining provisions. In that event, we will agree with you on a permissible contractual provision that comes as close as possible to the economic purpose of the invalid provision. The same applies to any gaps in the provisions.

Right of Withdrawal for Consumers

To the extent that you conclude the contract as a consumer (a consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions, about which we inform you below:

Instructions on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (cosnova GmbH, Am Limespark 2, 65843 Sulzbach/TS, Germany, essenceclub@essence.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, send back or hand over the goods
to
cosnova GmbH
c/o Purish
Schwedenstraße 9
13359 Berlin

The deadline is met if you send back the goods before the fourteen-day period has expired. We shall bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Instructions on the Right of Withdrawal

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To
cosnova GmbH
Am Limespark 2
65843 Sulzbach

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*): .......................................................................

Name of consumer(s): ...................................................................................

Address of consumer(s): ...............................................................................

Signature of consumer(s) (only if submitted on paper): ........................................

Date: .............................................................................................................

(*) Delete as appropriate.

Information on the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if they become unsealed after delivery. Nor does a right of withdrawal apply to goods that you have personalised (i.e. contracts for the supply of goods that are not prefabricated and whose manufacture is governed by an individual choice or decision by the consumer or that are clearly tailored to the consumer’s personal needs).

In all other respects, the statutory exceptions under section 312g(2) BGB apply.

To simplify and expedite the processing of returns, we ask you to use the returns slip, which will be made available to you in the “My Account” section of the online shop if you registered and created an account before ordering, or otherwise sent to you by email upon request from our customer service team (essenceclub@essence.eu). However, use of the returns slip is not a condition for exercising your right of withdrawal or for us to bear the return shipping costs.