Terms of service
essence Club Terms and Conditions
As of April 2026
The essence Club is operated by cosnova GmbH, Am Limespark 2, 65843 Sulzbach / TS, Germany (“cosnova” or “we” or “us”). Further information about us is available in the legal notice.
The following Terms and Conditions apply to the essence Club. Special provisions may also be found in other program documents, in particular on the essence Club website (https://www.club.essence.eu) (“website”) and in other essence Club communication media (e.g., newsletters, rewards catalog, account statements). If you have any questions, please feel free to contact the essence Club information desk at essenceclub@essence.eu.
1. Scope of application and participation
1.1 The essence Club applies to all products of cosnova’s essence brand (“participating products”).
1.2 Only natural persons of legal age who are resident in Germany or the Netherlands are eligible to participate.
1.3 There is no legal right to participate. Membership in the essence Club is non-transferable and cannot be inherited.
2. Start of participation, right of withdrawal
2.1 Participation in the essence Club begins upon application by opening a personal essence Club account (“account”) on our website. Each participant may only open one account. Upon opening the account, the contract between you and cosnova is concluded. No special notification to you is required for the conclusion of the contract.
2.2 You need an email address to open an account. You can open an account by registering on the website and creating an account.
2.3 cosnova processes and uses personal data in accordance with the essence Club privacy policy.
2.4 The text of these Terms and Conditions is available on the website. Contracts can be concluded in German and English language.
2.5 If you are a consumer, you can revoke the contract concluded between you and us within 14 days without giving reasons. Further information on this is available on our website here.
3. Collecting points
3.1 You can earn points by scanning receipts for the purchase of participating products on our website. In addition, we may also offer other ways to collect points, such as creating beauty content on Instagram and TikTok or recommending the essence Club to others.
3.2 The number of points that can be earned is specified by cosnova in a list, which is available on the website. We reserve the right to make changes with future effect and will announce any reduction in points on the website with reasonable advance notice before it takes effect. Errors or inaccuracies in the specification of the number of points do not constitute a legal claim to the acquisition of these points. We may correct these errors at any time without prior notice.
3.3 We reserve the right to award additional points (“promotional points”) for individual products (“promotional products”) for a specific short period of time (“promotional period”) in order to promote these products. We will announce the promotional products, promotional points, promotional period, and conditions for awarding points on the website or to you individually. At the end of the promotional period, the opportunity to earn promotional points will expire, even if you purchased the products during the promotional period. We treat promotional points earned in the same way as regular points.
3.4 You can view your points balance and an overview of your account activity (“account statement”) at any time in your account on the website or request it from us.
3.5 The points balance in your essence Club account and your claims arising from this balance are non-transferable and cannot be inherited. It is prohibited to transfer points to third parties in any way or to attempt to do so.
4. Collecting points through posts on Instagram and TikTok
4.1 You can also collect points by creating beauty content on Instagram and TikTok and by recommending the essence Club under certain circumstances. This only applies to Beauty Content that is not sponsored by cosnova or third parties, meaning beauty content for which you receive no compensation.
4.2 You can collect points by submitting beauty content that features essence brand products or is related to the essence brand and that you have posted on Instagram or TikTok. You can submit beauty content using the form in your user account. To do so, you must tag the essence account (on Instagram: @essence_cosmetics and on TikTok: @essence.cosmetics).
4.3 The prerequisite is that you comply with all requirements of the respective platform, such as the terms of use and privacy policy. Under certain circumstances, you may have to label beauty content as advertising if required by legal requirements or the terms of use of the respective platform.
4.4 Beauty content with health-related claims and beauty content that is offensive, defamatory, malicious, or violates personal rights is not permitted. Likewise, you may not distribute information or content that is harmful to minors. Furthermore, beauty content that is racist, violent, glorifies violence, is politically extremist, sexist, discriminatory, or otherwise offensive, as well as content that insults, defames, threatens, or verbally disparages other people, ethnic groups, or religious beliefs, is not permitted. The beauty content must not contain any commercial or political advertising. Political content that is not compatible with the values of the Basic Law of the Federal Republic of Germany is also not permitted.
4.5 By submitting beauty content, you declare that your beauty content is free of third-party rights, i.e., that the content either originates from you or that you have obtained the respective consent of the authors and any other persons appearing in the beauty content, and that you can prove this consent to us at any time. You also warrant that the beauty content does not infringe any other third-party rights, in particular copyrights, personal rights, trademark rights, or music rights.
4.6 By submitting the beauty content, you grant us the right to use the image and/or film material and other content and information you have submitted, with or without mentioning your name, for the purposes of operating and improving the essence Club and marketing essence products and the essence brand on our websites, as well as for internal advertising and PR purposes and for internal documentation purposes, without any time or geographical restrictions, in particular to edit, reproduce, distribute, publicly reproduce, exhibit, perform, and broadcast it. This granting of rights includes the authorization to transfer and/or license these rights of use to third parties, in particular other companies of the cosnova group, in whole or in part, exclusively or non-exclusively.
4.7 You will indemnify us against all claims caused by you through negligence or intent and legally established by a court of law that third parties have asserted or may assert against us relating to beauty content submitted by you. You also agree to support us in defending against such claims in a reasonable manner at any time. Any further claims for damages by us against you remain unaffected.
5. Redemption and expiry of points
5.1 You can redeem points earned for rewards from the rewards catalog (goods or services). We specify the number of points required for each reward on the website. We reserve the right to make changes with future effect. We will announce any reduction in value at least a reasonable amount of time before it takes effect. We may correct errors at any time without prior notice.
5.2 You can only request a reward if your account has at least the required number of points. Once you have requested the reward, we will automatically deduct the corresponding number of points from your account. The points that have been credited to your account for the longest time will always be used first.
5.3 Rewards are only available while stocks last. The presentation of a reward in the rewards catalog is therefore not to be regarded as a binding offer, but only as an invitation to you to submit an offer. Before your offer becomes legally binding, we will display the contents of your order in a confirmation window or summary so that you can identify and correct any input errors. A binding contract is only concluded when we declare our acceptance of your order. We will endeavor to ensure sufficient stock and timely delivery of the rewards. If, in exceptional cases, we are unable to deliver a requested reward, the points attributable to it will remain in your account. If we have debited the points from the account, we will credit them back to the account. We will notify you of the unavailability of the requested reward.
5.4 We only deliver physical rewards to delivery addresses in Germany or the Netherlands.
5.5 You have the right to withdraw from the contract for the purchase of a reward within fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the reward, without giving any reason. The details regarding the exercise and legal consequences of revocation, to which reference is hereby made and which thus become part of these conditions of participation, are described on the website. The right of revocation does not apply, among other things, to rewards that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
5.6 You are responsible for ensuring that the rewards (non-cash benefits) are treated correctly for tax purposes. We and you hereby agree that we will only provide you with electronic statements and account statements in your account.
5.7 Unredeemed points expire as follows: At the end of each calendar year, the points collected in the previous calendar year expire. This means that, for example, points collected in 2025 expire on December 31, 2026.
6. Termination; exclusion from the essence Club
6.1 Both parties may terminate the legal relationship governed by these Terms and Conditions at any time by giving written notice. We must observe a reasonable notice period for this. In particular, we reserve the right to terminate the legal relationship governed by these Terms and Conditions if you have not collected any points in your account for more than three years. The mutual right to extraordinary termination for good cause remains unaffected.
6.2 In the event of ordinary or extraordinary termination by you or us, subject to the following provisions, you may still redeem your points for up to three months after the termination takes effect. After that, they will expire without replacement.
6.3 We reserve the right to exclude individual participants from participation in the essence Club in writing (including by email) in the event of materials violations of the Terms and Conditions. This right exists independently of the right to extraordinary termination and can be exercised in addition to it. A significant violation of the Terms and Conditions is deemed to have occurred in particular if a participant
- submits content that violates these Terms and Conditions, in particular as described in section 4 above
- registers with the essence Club even though he/she is not eligible to participate,
- provides false information that is not insignificant when registering for the essence Club or updating data,
- scans purchase receipts for products that he/she did not purchase himself/herself,
- scans purchase receipts for products that another participant has already entered, or
- enabling third parties to use points credited to them for their own benefit.
6.4 We reserve the right to revoke your points, including with retroactive effect, and to reduce your account accordingly if you have acquired points in violation of the Terms and Conditions. In this case, there shall be no claims for compensation.
6.6 If we have excluded a participant, they will not be eligible to participate if they re-register for the essence Club.
6.7 Any further claims we may have against you for violations of the Terms and Conditions remain unaffected.
7. Temporary suspension of a customer account
If there is reason to suspect that you or a third party is using a participant's account to fraudulently violate the Terms and Conditions, we reserve the right to temporarily block the account in question until the suspected case has been clarified. You will not be able to access the account during the period of suspension. In particular, you will not be able to scan purchase receipts or redeem rewards. We will inform you of the suspension.
8. Liability
8.1 Our liability within the framework of the essence Club for any fault on the part of our representatives, employees, cooperating (partner) companies, agents, vicarious agents, or assistants is excluded. This does not apply to
- gross negligence or intent,
- injury to life, limb, or health,
- conflicting mandatory statutory liability provisions, and
- breach of contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the participant regularly relies and may rely.
8.2 Any liability on our part within the framework of the essence Club for slightly negligent conduct on the part of our organs, employees, cooperating (partner) companies, agents, vicarious agents or assistants is in any case limited to the amount of the typically occurring foreseeable damage. This does not apply if mandatory statutory provisions provide otherwise.
9. Final provisions
9.1 If a claim or dispute arises from or in connection with the essence Club in your capacity as a consumer, you and we agree that you may have your respective claim or dispute against us, and we may have our claim or dispute against you, resolved by any court in the country of your primary residence that has jurisdiction over the claim or dispute, and that the laws of that country shall apply without regard to conflict of law provisions.
9.2 If a claim or dispute arises between us in connection with the essence Club in any other capacity, such as, but not limited to, membership or use of the essence Club for a business or commercial purpose, or which is brought by a legal entity on your behalf, you agree that any such claim or dispute shall be exclusively resolved by a competent court in Frankfurt am Main, Germany, and that German law shall apply without regard to conflict of law provisions.
9.3 Should individual clauses of these Terms and Conditions be invalid, this shall not affect the validity of the remaining clauses. In this case, we will agree with you on a permissible contractual provision that comes as close as possible to the economic purpose of the invalid clause. The same applies to any loopholes in the provisions.
